Refund Policy

We keep this simple and fair — for you, and for the astrologer who writes every reading by hand.

Before work begins: full refund, no questions

You may cancel your order for a full refund at any time before our astrologer has started working on your reading. Just reply to your payment confirmation email or write to hello@astera.is from the email you used at checkout.

After your report is delivered

Every reading is a piece of personalized work created specifically for your birth data and your question — it cannot be restocked or resold. For that reason, orders are non-refundable once your report has been delivered.

That said, we care more about you being treated fairly than about policy for policy’s sake. If something went wrong — for example, your report was produced from birth data you entered incorrectly — write to us: we will usually correct and re-issue the reading. Genuine edge cases are reviewed individually and in good faith.

How refunds are processed

Payments for Astera are processed by our payment processor.com, our Merchant of Record. Approved refunds are issued by our payment processor to your original payment method and typically appear within 5–10 business days, depending on your bank.